Booking and cancellation policy

Reservations

Reservations for which no valid credit/debit card details are provided, which have not been paid in advance, or for which no deposit has been made in advance are considered by the hotel to be non-guaranteed reservations.

Non-guaranteed reservations are held by the hotel until the date stated in the confirmation letter or, if no such date is specified in the confirmation, until 12:00 noon on the day of arrival, after which the hotel reserves the right to release the room without prior notice.

Non-Refundable reservations are reservations that carry a lower price than standard reservations and for which full payment of accommodation services has been made in advance.

Cancellations

For Guaranteed reservations:

The cancellation deadline for a reservation without incurring penalties is five days prior to arrival. The advance payment made shall be refunded within 30 days of the cancellation request. In the event of cancellation and refund of the advance payment, a handling fee of 25 lei, plus bank charges, will be applied.

For cancellations made less than five days but up to 48 hours before arrival, a charge equivalent to the cost of the first night of accommodation will be applied and deducted from the advance payment made.

For cancellations made less than 48 hours before arrival, or in the event of a no-show after 19:00 on the day of arrival, the full value of the reservation will be charged and deducted from the advance payment made.

For Non-Refundable reservations:

In the event of cancellation, no-show, or modification of the length of stay, the amounts collected representing the value thereof shall not be refunded.

For both Guaranteed and Non-Refundable reservations:

In the event of a no-show (after 19:00 on the day of arrival), the hotel reserves the right to release the room or rooms for the remainder of the stay.

Guest Accommodation

Check-in: after 16:00 Check-out: by 11:00

General Conditions

Early check-in (before 16:00) and late check-out (after 11:00) may be granted subject to hotel availability and may entail additional charges.

Completion of the arrival and departure notification form (accommodation registration card) is mandatory for each person included in the reservation, in accordance with Government Decision no. 237/2001 on the access, registration, and protection of tourists in tourist accommodation establishments.

Accommodation is provided upon presentation of a valid identity document and a valid credit card for the guarantee of the stay.

Guarantee Policy

Guaranteeing the stay involves the pre-authorisation on the credit card of an amount equal to the value of the reserved and unpaid services, plus a Deposit of 100 lei per room per night for extra services (mini-bar, bar/restaurant, massages, etc.).

If there are no extra services to be settled at check-out, the Deposit will be released.

The absence of a valid identity document and a credit card guarantee will result in the cancellation of the reservation, and any amounts paid in advance will be non-recoverable.

Room Allocation

Rooms are allocated subject to hotel availability on the day of check-in.

For this reason, we cannot guarantee a specific room number, a specific floor, adjoining rooms, etc.

Such requests are treated as guest preferences, which we endeavour to honour subject to availability.

The same rules apply to reservations at Restaurant Kogaion.

Rates

The rates displayed on the website (referred to in brief as the Rates) are for guidance purposes only. The rate for a reservation is fixed exclusively at the time of booking and may be consulted and verified at any time here.

Rates include VAT at 11% and Breakfast.

Breakfast is served daily between 08:00 and 10:30.

Access to the SPA facilities (swimming pools, saunas, etc.) is included for guests accommodated in 5-star category rooms. For guests accommodated in 4-star category rooms, access is available at an additional charge, subject to availability only.

Rates vary according to the period and the type of room selected. Rates are not valid during public holidays or during special offer periods.

Hotel management may modify the periods of special offers without prior notice.

Payment Methods

The hotel accepts payment in cash (Lei), credit cards (Visa, Mastercard, Maestro, American Express), and bank transfer (payment must be made prior to accommodation).

Parking and Vehicles (cars, motorcycles, bicycles)

Parking is available within the property, subject to the availability of spaces.

The parking fee is 50 lei per day. Parking is complimentary for hotel guests.

Dedicated spaces are available for motorcycles and bicycles.

Parking is at the owner's own risk.

Reservations for parking spaces are not accepted.

Although we take all necessary security measures, the hotel accepts no responsibility for any theft or damage to vehicles on our property.

Electric Vehicle Charging Stations

The charging stations may be used via the iHunt application and include:

2 x CCS2, 160 kW DC

7 x Type 2, 11 kW AC

2 x Type 2, 22 kW AC

Electric Bicycle Charging Stations

5 dedicated 230 V sockets for charging electric bicycles are available free of charge.

Security of Personal Belongings

We accept no liability whatsoever for items left behind, lost, or allegedly stolen within the premises of the property, hotel, restaurant, or bar.

Additional Guests; Children Policy

Unless we are informed in advance, all our Rates are calculated for two persons. For the accommodation of additional guests (adults) and children in the same room as their parents, please refer to the table provided alongside.

The accommodation rate includes Breakfast.

The supplement for children and adults respectively, for each night of accommodation, will be added to the accommodation rate in accordance with the table below.

Any type of room occupied on a single-occupancy basis carries the same accommodation rate as the same room occupied by two persons.

Situations other than those set out in the table cannot be accommodated.

Pets

Pets are not permitted in the hotel.

Conduct

We reserve the right to refuse accommodation or restaurant service to guests who are intoxicated, discourteous, or disruptive and whose conduct is detrimental to the hotel's image or causes disturbance to other guests.

The consumption of food and beverages brought from outside is not permitted in the hotel. Likewise, excessive consumption of alcohol, high-volume sound systems both indoors and outdoors, or noise at hours that disturb other resident guests are strictly prohibited. Littering of any kind, including cigarette butts, anywhere other than in waste bins or ashtrays is prohibited. The lighting of fires of any nature is also prohibited.

Smoking

Smoking is not permitted in rooms or in public areas. Hotel rooms are equipped with a SMOKE DETECTOR, which will trigger the fire alarm.

Restaurant

The restaurant is open daily during the following hours:

• Breakfast: 08:00-10:30 • Lunch: 12:30-16:30 • Dinner: 18:30-22:00 Breakfast is served daily between 08:00 and 10:30. Hotel management will determine whether service is provided in buffet or a la carte format. In order to accommodate special requests (for example: dietary restrictions, vegetarian requirements), please mention these at the time of booking.

In order to maintain the elegant atmosphere of the restaurant, guests are kindly requested to observe a smart casual dress code.

We recommend relaxed yet elegant attire. (Ladies: smart trousers, blouses, dresses, skirts. Gentlemen: long trousers, shirts or polo shirts, closed footwear.)

Sportswear, flip-flops, and bathrobes are not permitted.

Amendments to Hotel Policy

Hotel policy may be amended without prior notice.

For special offers, the Terms and Conditions may be amended as appropriate. The terms set out in offers shall, where applicable, supersede the terms and conditions stated above.

In the event of non-compliance with one or more of the restrictions set out in these regulations, the hotel reserves the right to take action in accordance with the law for violation of private property or of its internal rules.