Terms & conditions

Privacy Policy

The entire content of the websites www.pestera.ro and www.hotelpestera.ro (hereinafter referred to as the site) is the property of Grupul Industrial ALCA SRL (hereinafter referred to as the Company) and is protected in accordance with the Law on copyright and the laws governing intellectual and industrial property rights.

The user is obliged not to copy, transmit, upload, modify or transcribe any information from the site without the written consent of the Company.

Acceptance of Terms and Conditions

Please read the Terms and Conditions of use of the site very carefully.

Your use of the site, including visiting and purchasing services from it, implies acceptance of all our terms and conditions. By accepting these terms, you acknowledge that you agree to the provision of personal data, understanding that the services of our hotel cannot be rendered without such data. The site has an informational character. The Company, through this site, reserves the right to make any modifications to the content as well as to the user agreement without any prior notification to users being required. The Company, through this site, bears no responsibility for the accuracy and correctness of the information presented. Errors or discrepancies that may arise between actual information and the presentation on the site do not entail the liability of the Company. The site is available only to natural or legal persons who are capable of entering into valid contracts in accordance with Romanian legislation. Without limitation, the site and the services it offers are not available to minors. If you do not accept these Terms and Conditions, please leave the site.

Personal Data

In accordance with the requirements of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, the Company is obliged to administer, under conditions of safety and only for the specified purposes, the personal data you provide to us about yourself.

Taking into account the provisions of Regulation 2016/679/EU on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, we inform you that your contact details are held in the database of Grupul Industrial Alca srl (the Company), having been obtained directly as a result of prior correspondence, by virtue of your status as a client or supplier of Grupul Industrial Alca srl and/or Hotel Peștera Wellness&SPA. All data stored by the Company is protected by physical and technical measures, as well as procedural measures, which restrict access to information to specially authorised persons who are trained in security practices and treat information with confidentiality.

The processing of personal data is carried out both for contractual purposes and in order to keep you informed of our offers and events. We assure you that our Company has taken appropriate technical and organisational measures to protect your data.

Your personal data is not transmitted to third parties.

The purpose of collecting personal data includes:

completion of the accommodation registration form

conclusion of contracts for the provision of hotel services and the issuance of the corresponding invoices

making reservations through online or offline booking systems

sending newsletters regarding offers and events (you may unsubscribe from the newsletter at any time)

The recorded information is intended for use by the operator and is communicated only to employees of the Company directly involved in the relationship with you. The Company certifies that it will respect the rights conferred by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, Law no. 365/2002 on electronic commerce, Government Ordinance no. 130/2000 on the protection of consumers in the conclusion and performance of distance contracts, as subsequently amended, and Regulation 2016/679/EU on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Among these rights (the following list is not exhaustive):

the right to request the Company to confirm, free of charge, whether or not your personal data is being processed;

the right to request the Company to rectify, update, block or delete, free of charge, those data provided whose processing is not in accordance with the provisions of Law no. 677/2001;

the right to request the Company to cease, free of charge, the processing of your personal data;

When you contact the Company or Hotel Peștera Wellness&SPA through the websites www.pestera.ro or www.hotelpestera.ro via a contact form or email, the data you provide will be stored so that your message may be transmitted to the employees of the Company directly involved in the relationship with you for the purpose of processing and sending a response. Your data provided in this regard is not used for any other purposes (such as advertising) and is not disclosed to third parties. Upon completion of your request, the corresponding personal data will be deleted.

When simply visiting the websites www.pestera.ro or www.hotelpestera.ro, your personal data is not stored and is not transmitted to third parties. If you no longer wish to be informed about the offers and events organised by Hotel Peștera Wellness&SPA, please send a request to the address [email protected]

For additional information related to data protection within the Company, please send us an email to the address [email protected]

User Obligations

The user is obliged to provide accurate and correct information about themselves when such information is requested. In the event that the site has reason to suspect that such information is not accurate, it reserves the right to restrict the respective user's access to any of the services it offers.

User Rights

The user of the site has the right to view it on the screen of a computer, tablet, telephone or any other electronic device with internet access, to print parts of the content on paper and to save pages in electronic format solely for personal, non-commercial purposes.

Security

By accessing the site, you agree to use it at your own risk and assume responsibility for all activities arising from such access. The Company cannot be held accountable for the accuracy of the information presented and cannot be held liable for errors arising from the use of the site. Personal information will be used to send the user confirmation of orders, reservations, notifications regarding any promotions, etc. The Company assures users of the site that it will not disclose email addresses or personal data to third parties, except where this is strictly required under applicable laws. Persons who use a false email address or transmit electronic messages or any other communications in the name of another natural or legal person or in the name of any other entity will be sanctioned in accordance with applicable laws. The site assumes no responsibility for loss of information caused by any faults or errors in the software with which it is designed and hosted, nor does it guarantee that the site, the servers or the emails sent by the site do not contain viruses or other harmful components. Furthermore, the Company is not liable for faults that compromise the security of the server on which the site is hosted, for damage to your computer, or for the interception or use of credit card information by third parties.

Prices

The offers, rates and prices of the products and services presented on this site are for informational purposes and may be changed without prior notice. The site does not guarantee that their description is free of errors or that it is complete. Reservations are confirmed only if all requested information is provided. Please ensure that all personal data is correct. For the reservation cancellation policy, please read the presented offer carefully. All prices and rates on this site are in LEI or in EURO (payable in LEI at the NBR exchange rate). Prices and rates include VAT. Payment may be made in cash or by electronic payment instruments. Promotions are subject to availability.

Newsletter and Offers

Following your consent given by entering your email address and/or first and last name in the "NEWSLETTER" section, in the "Have you been or are you our guest?" section, or in the "Contact Form" section, we will keep you informed of special offers and you may receive promotional materials or questionnaires from us. Should you no longer wish to receive such materials, please contact us by email at the address [email protected].

This Privacy Policy is subject to applicable Romanian legislation. Any disputes arising from this agreement will be resolved by the competent court at the registered seat of the Company.

Any request or notification shall be dated, signed and sent by email to the address [email protected] or by post to the address: Str. Poet Grigore Alexandrescu, Nr. 2, Târgoviște, Dâmbovița.

The above terms are in force for the entire duration of access to the site.

Online Payment Processing

Online payments on this site are processed securely by our payment partner Global Payments s.r.o. (hereinafter referred to as GP).

Hotel Peștera - Wellness & Spa does not have access to your card data; these are processed by GP in accordance with the policies and security measures available on the website globalpayments.ro.