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Privacy Policy
The entire content of the website www.pestera.ro ; www.hotelpestera.ro (hereinafter referred to as the website ) is the property of ALCA Industrial Group Ltd (hereinafter referred to as the Company) and is protected under copyright law and laws on intellectual and industrial property rights.
The user is obliged not to copy, transmit, upload, modify or transcribe any information from the site without the written consent of the Company.
Privacy Policy
Please read carefully the Terms and Conditions of use of the site.
Your use of, including visiting, and purchase of services on the site implies your acceptance of all of our terms and conditions. By this acceptance it is understood that you agree to the provision of personal data with the understanding that our hotel services cannot be provided without it. The site has an informative content. The company, through this site, assumes the right to make any changes to the content as well as to the agreement of use without any prior notice to users in this regard. The Company, through this site, has no responsibility for the correctness and accuracy of this information presented. Errors or inconsistencies that may occur between the actual information and the presentation on the site do not involve the liability of the Company. The website is only available to natural or legal persons who can conclude valid contracts in accordance with Romanian law. The site and the services offered by it are not available to minors. If you do not accept these Terms and Conditions please leave the site.
Acceptance of Terms and Conditions
In accordance with the requirements of the Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and the Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, the Company is obliged to manage the personal data that you provide us about yourself securely and only for the specified purposes.
Taking into account the provisions of Regulation 2016/679/EU on the protection of individuals with regard to the processing of personal data and on the free movement of such data, we inform you that your contact details are in the database of the Industrial Group Alca srl (the Company) having been obtained directly as a result of previous correspondence, due to your status as a customer or supplier of the Industrial Group Alca srl and/or Hotel Peștera. All data stored at the company is protected by physical and technical measures, as well as procedural measures, which limit access to the information to specially authorised persons who are trained in security practices and treat the information with confidentiality.
The processing of personal data is done both for contractual purposes and to keep you informed of our offers, events. We assure you that our company has taken appropriate technical and organisational measures to protect your data.
Your personal data is not passed on to third parties.
The purpose of collecting personal data is to:
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filling in the accommodation form
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to conclude contracts for the provision of hotel services and to issue the related invoices.
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making reservations through online or offline booking systems
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sending newsletters about offers and events (you can unsubscribe from the newsletter at any time)
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The registered information is intended for use by the operator and is communicated only to the company's employees involved in the direct relationship with you. The company certifies that it will respect the rights conferred by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, Law no. 365/2002 on e-commerce, Ordinance no. 130/2000 on the protection of consumers in the conclusion and performance of distance contracts as amended and Regulation 2016/679/EU on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
These rights include (but are not limited to):
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The right to ask the Company to confirm to you, free of charge, whether or not your personal data is being processed;
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the right to ask the Company to rectify, update, block or delete, free of charge, any data provided whose processing does not comply with the provisions of Law no. 677/2001;
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the right to ask the Company to stop processing your personal data free of charge;
When you contact the Company or Hotel Peștera via the web pages www.pestera.ro or www.hotelpestera.ro through a contact form, or email, the data you provide will be stored, so that your message can be forwarded to the employees of the Company involved in the direct relationship with you in order to process and transmit a response. Your data provided in this way is not used for other purposes, (e.g. advertising) and is not given to third parties. Once your request has been completed, the related personal data will be deleted.
Your personal data are not stored when you visit www.pestera.ro or www.hotelpestera.ro and are not passed on to third parties.
If you no longer wish to be informed about offers and events organised by Hotel Peștera please send a request to office@pestera.ro.
For further information regarding data protection within the company, please send an e-mail to office@pestera.ro
Personal data
The user has the obligation to provide true and accurate information about himself/herself when requested to do so. If the site has reason to suspect that this information is not true, it reserves the right to restrict the user's access to any of the services it offers.
User obligations
The user of the website has the right to view it on their computer monitor, tablet, phone or any other electronic device with internet access, to print out parts of the content on paper and to save pages in electronic format for personal, non-commercial purposes only.
User rights
By accessing the site, you agree to use it at your own risk and assume responsibility for all activities that occur through such access. The Company cannot vouch for the accuracy of the information presented and cannot be held responsible for errors arising from the use of the site. Personal information will be used to send the user confirmation of orders, reservations, information about possible promotions, etc. The Company assures users of the site that it will not make public e-mail addresses or personal data to third parties, unless this is strictly required under the laws in force. Persons who use a false e-mail address or send electronic messages or any other communications on behalf of another natural or legal person or on behalf of any other entity will be sanctioned in accordance with the laws in force. The site does not assume responsibility for any loss of information caused by any defects or errors in the software with which it is designed and hosted, nor does it guarantee that the site, servers or emails sent by the site do not contain viruses or other harmful components. Furthermore, the Company shall not be liable for failures that endanger the security of the server on which the site is hosted, for damage to your computer or for interception or use of credit card information by third parties.
Security
The offers, rates and prices of products and services on this website are for information only and are subject to change without prior notice. The site does not warrant that their description is error-free or complete. Reservations are confirmed only if all the requested information is provided. Please ensure that all personal details are correct. For the cancellation policy please read the offer carefully. All prices and rates on this website are in LEI, or in EURO (payable in LEI at BNR exchange rate). Prices and rates are inclusive of VAT. Payment can be made in cash or with electronic payment instruments. Promotions are subject to availability.
Prices
Following your agreement given by entering your email address and/or first and last name in the "NEWSLETTER" section, in the "Have you been or are you our guest?" section. or in the "Contact Form" section we will keep you informed of special offers and you may receive promotional material or questionnaires from us. If you do not wish to receive such materials please contact us by email at office@pestera.ro.
This Privacy Policy is subject to Romanian law. Any disputes arising from this agreement will be settled by the competent court at the Company's headquarters.
Any request or notification shall be dated, signed and sent by e-mail to office@pestera.ro or by post to: Str. Poet Grigore Alexandrescu, Nr. 2, Târgoviște, Dâmbovița.
The above terms are in force for the entire duration of access to the site.
Newsletter and offers
You can make online payments on this site through our payment partner Netopia Payments (Mobilpay).
All payments are made securely at netopia-payments.com.
Hotel Peștera does not have access to your card details, these are processed in accordance with the policies available on the Netopia Payments website under General Terms and Conditions.