Reservation and Cancellation Policy

Reservations for which no valid credit/debit card details are provided, which have not been paid in advance or for which a deposit has not been made in advance are considered by the hotel as non-guaranteed reservations.

Unguaranteed reservations are held by the hotel until 12:00 noon on the day of arrival, after which the hotel reserves the right to release the room without prior notice.

Reservations

For individual, guaranteed or prepaid reservations:

The deadline for cancelling a reservation, without penalty, is five days before arrival. The advance payment is refunded within 30 days of the cancellation request. In case of cancellation and refund of the advance payment, we will charge a handling fee of 25 lei, plus bank fees.
For cancellations made less than three days but up to 48 hours before arrival, the equivalent of the first night of accommodation will be charged, an amount that is withheld from the advance payment.
For cancellations made less than 48 hours before arrival, or in case of no-show, after 7:00 PM on the day of arrival, the entire amount of the reservation will be charged, an amount that is withheld from the advance payment.
In case of no-show, the hotel reserves the right to vacate the room/rooms for the remainder of the stay.

cancellation

Check in: after 4:00 PM
Check out: until 11:00 a.m.

Check-in before 4:00 PM and check-out after 11:00 AM will be honored by the hotel based on its availability at that time.

Accommodation will be based on the presentation of an identity document, the voucher (in the case of tourists with a stay ordered at a travel agency) and the completion of the accommodation form.

Room allocation is based on hotel availability on the day of check-in. For this reason, we cannot guarantee a specific room, floor, adjoining rooms, etc. Requests of this type are considered preferences of tourists, which we try to satisfy within the limits of availability, and are not guaranteed. The same rules also apply to the restaurant.

Guest accommodation

The rates presented on the website (shortly called Rates) are for advisory purposes. To confirm the rate, please send an e-mail to info@pestera.ro

Rates include VAT, breakfast, minibar and access to Wellness&SPA. Breakfast can be served daily between 08:00 -10:30.

Rates vary depending on the period and the type of room you choose. Rates are not valid during public holidays and special offers. The hotel management may change the periods of special offers without prior notification.

rates

The hotel accepts cash (Lei), credit cards (Visa, Mastercard, Maestro), bank transfer (payment is made before accommodation).

Payment methods

Parking is possible at the property, subject to availability. Parking is at your own risk. No reservations are required for parking. Although we take every precaution, we cannot be held responsible for theft or damage to our property.

Parking space and cars

We do not assume any liability for items forgotten, lost or allegedly stolen within the property, hotel, restaurant, bar.

Safety of personal belongings

Unless we are informed in advance, all our Rates are calculated for two people.
For accommodation of additional guests (adults) and children in the same room as parents, for the period January 1 - March 31, 2025, please see the table below.

During the period January 1 – March 31, 2025, the accommodation rate includes Breakfast. As a result, the supplement for children, respectively adults, will be added to the accommodation rate for each night of accommodation, according to the table below. Children over 17 years of age are considered adults.

Any type of room occupied as a single has the same accommodation rate as the same room occupied by two people.

Situations other than those in the table cannot be accommodated.

Additional guests; Children policy

Table

Pets are not allowed in the hotel.

Pets

We reserve the right to refuse accommodation or service in the restaurant to guests who are intoxicated, rude or unruly and whose attitude damages the image of the hotel or disturbs other guests.
We do not recommend the use of room towels at the hotel pool.

Drinks and outside food are not allowed in the hotel. It is also forbidden to drink excessively, to make loud noises both inside and outside, or at times that disturb other guests staying at the hotel.
It is forbidden to throw rubbish of any kind, including cigarette butts, in any place other than rubbish bins or ashtrays. It is also forbidden to light fires of any kind.

Behavior

Smoking is not allowed in rooms or public areas.
The hotel room is equipped with a smoke detector, which will trigger the fire alarm.

Smoking

The restaurant is open daily between 12.30-17.00 and 19.00-22.00.
Breakfast can be served daily between 08:00 -10:30. The hotel management will decide whether to serve it as a buffet or a la carte.
To accommodate additional requests (e.g. dietary restrictions, vegetarians), please mention them at the time of booking.

Restaurant

Hotel policy is subject to change without prior notice.

For special offers, the Terms and Conditions may be modified as appropriate. The terms presented in the offers cancel the terms and conditions mentioned above as appropriate.

In case of non-compliance with one or more restrictions in these regulations, the hotel reserves the right to act according to the law for violating private property or its internal rules.